Bestari Fitness Hub operates this service and is committed to protecting the privacy of individuals who visit our site and use our online platform. This policy outlines how we collect, use, protect, and handle personal information in accordance with applicable data protection laws, including principles derived from the General Data Protection Regulation (GDPR) and other relevant legislation.
We collect various types of information to provide our services effectively and improve your experience on our online platform. This information falls into several categories:
This includes information you voluntarily provide when you register an account, sign up for classes or services, make a purchase, subscribe to our newsletter, or contact us. Examples include your name, email address, phone number, and physical address.
If you make purchases or subscribe to paid services through our platform, we collect payment information, such as credit card details or other payment method information. This information is processed securely, often through third-party payment processors. We do not store full payment card details on our servers.
To provide personalized personal training, nutrition consultation, fitness assessments, injury rehabilitation support, and other health-related services, we may collect information related to your health, fitness goals, physical condition, medical history (as relevant to fitness activities), and assessment results. This information is collected with your explicit consent and is used solely for the purpose of delivering the specific services you have requested.
We automatically collect information about how you access and use our site and online platform. This may include your IP address, browser type, operating system, pages visited, time spent on those pages, links clicked, and referring URLs. This helps us understand user behaviour and improve our service.
We may collect information about the device you use to access our service, such as the device model, unique device identifiers, and mobile network information.
We use the information we collect for various purposes related to providing and improving our services, including:
To Provide and Maintain Our Services: This includes managing your account, processing bookings and payments, providing access to facilities and classes, delivering personal training or nutrition consultation, and facilitating injury rehabilitation support through our partners.
To Communicate With You: Sending confirmations, service updates, security alerts, and responding to your inquiries.
To Process Transactions: Completing purchase transactions for services, supplements, and gear.
To Personalize Your Experience: Tailoring services, content, and recommendations based on your fitness goals and information provided (especially health/fitness data, with consent).
For Marketing and Promotional Purposes: Sending you information about new services, offers, or events that may be of interest, where you have provided consent or it is otherwise permitted by law. You can opt out of receiving these communications at any time.
To Improve Our Site and Services: Analyzing usage data to understand trends, troubleshoot issues, and enhance the functionality and features of our online platform.
For Security and Fraud Prevention: Protecting our site, users, and business from fraudulent or malicious activity.
To Comply with Legal Obligations: Meeting requirements under applicable laws, regulations, or legal processes.
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. We use secure servers, encryption where necessary, and restrict access to your data to authorized personnel who need it to perform their duties. While we strive to protect your personal data, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
We do not sell or rent your personal information to third parties. We may share your information in the following circumstances:
With Service Providers: We may share information with trusted third-party companies and individuals who provide services on our behalf, such as payment processing, website hosting, data analysis, email delivery, and customer support. These third parties are required to use your information only as necessary to perform their services and in accordance with our instructions and applicable law.
With Partnered Services: If you utilize services offered through our partners, such as injury rehabilitation support, we may share relevant necessary information with your consent to facilitate the provision of that service.
For Legal Reasons: We may disclose your information if required to do so by law, in response to a legal process, or to protect the rights, property, or safety of Bestari Fitness Hub, our users, or the public.
In Case of Business Transfer: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity.
Depending on your location and applicable data protection laws, you may have certain rights regarding your personal data, including:
The right to access the personal information we hold about you.
The right to request correction of inaccurate or incomplete information.
The right to request the erasure of your personal information under certain conditions.
The right to restrict the processing of your information.
The right to object to the processing of your information.
The right to data portability, allowing you to receive your data in a structured, commonly used format.
The right to withdraw consent at any time where processing is based on consent.
To exercise these rights, please contact us using the details provided in the "Contacting Us" section below. We may need to verify your identity before processing your request.
Our site may use cookies and similar tracking technologies (like web beacons and pixels) to collect and use information about your use of our online platform. Cookies are small data files stored on your device that help us improve your experience, analyze site usage, remember your preferences, and deliver targeted advertising. You can control the use of cookies through your browser settings. However, disabling cookies may affect the functionality of some parts of our service.
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When your personal information is no longer required, we will securely delete or anonymize it.
Our services are not intended for individuals under the age of 18. We do not knowingly collect personally identifiable information from children under 18. If we become aware that we have collected personal information from a child under 18 without parental consent, we will take steps to remove that information from our servers.
If you have any questions about this Privacy Policy or our data practices, or if you wish to exercise your rights, please contact us by mail at:
Bestari Fitness Hub
28 Jalan Setiawangsa,
Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur,
54200, Malaysia
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.